Build Loyalty, Enjoy Traffic
What is the biggest asset of your business? The answer: customer. Without loyal customers, you will have difficulty running your business. Indeed, we can always make various kinds of promotions to bring in new customers. But if you don’t build relationships, your customers will not return or offer your products / services to others. Let’s look at some tips for building relationships with your customers.
Listen to them
What is the basis of a good relationship? Smooth communication. And what can we do to build communication? Give more attention by listening to what they need. Even though you are very busy, give a little time to pay an extra attention to your customers.
Don’t be surprised if you get strange questions from your customers. Not all who come to your store fully understand the products / services you provide. Remember: what they ask you is something that is important to them. So if they feel underestimated, their intention to shop will drop dramatically.
Give a Solution
When you’re busy, sometimes you really want to drive away customers who are looking for products / services that you don’t provide. But what distinguishes successful businesses from those that do not is the ability to provide solutions. If the products / services they need are not available, we can provide alternatives that might be suitable. Our ready to help attitude, will give more positive value to customers, and they will be more than happy to use our services again.
Every input from your customers is very valuable. The next amazing idea that will increase your business could come from one of your customers. And by listening to their input, you also show that you care about their wishes.